FAQs
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Can Monocle supply a receipt for a subscription?
The order acknowledgement e-mail received when you initially subscribe is the receipt for your subscription. Please note: VAT (value added tax) is not charged on magazines or newspapers in the United Kingdom.
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Can I order a gift subscription?
All three Monocle subscription options are available to purchase as a gift, for which a recipient can be nominated.
To announce a gift subscription you can choose to include a message to accompany the recipient's first copy, in a personalised letter. It will be received in a gift-wrapped envelope, alongside a note outlining their exclusive subscriber benefits.
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What should I do if I do not receive an issue?
Please contact our subscriptions department on +44 (0) 207 725 4330 or at subscriptions@monocle.com.
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How many issues will I receive?
Monocle magazine is published for a total of 10 issues a year, consisting of two double issues (July/August and December/January). During these periods Monocle also publishes two annual newspapers, the Mediterraneo and the Alpino.
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What are the benefits of subscribing?
Aside from the delivery of all issues and newspapers inclusive and at no additional cost regardless of location worldwide, only Monocle subscribers are given access to the full Monocle online archives - a web resource of fresh reporting in high-quality audio and video, as well as every article ever published in Monocle.
Subscription now includes a 10 per cent discount at the Monocle shops in London, New York, Hong Kong and Toronto. Annual subscribers also receive our exclusive and high-quality Monocle tote bag.
As a subscriber, you will be among the first to receive the magazine with subscriber copies dispatched before the issue hits the newsstands.
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With which issue will my subscription start?
The first issue of a subscription is determined by our publishing schedule. As a result, it will be the first issue published after the date a subscription is ordered.
If you would like to check which particular issue you'll receive, please contact subscriptions team on +44 (0) 207 725 4330 or at subscriptions@monocle.com.
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Will I need to pay import duties?
When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes that are levied once the package reaches the country of destination. Any such additional charges must be borne by you; Monocle has no control over these.
Customs policies vary widely from country to country; contacting your local customs office for relevant information regarding these is advised.
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How do I amend an order?
Please contact our customer service department on +44 (0) 207 725 4330 or at customerservice@monocle.com.
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Does Monocle charge VAT?
Magazines and newspapers are not subject to VAT in the United Kingdom; no such tax is charged on these items.
Monocle is required by law to charge VAT on orders for all other goods despatched to countries within the European Union.
For orders outside of the European Union, we are able to refund VAT charged after all items of your order have been received. To request a refund, please contact our customer service department on +44 (0) 207 725 4330 or at customerservice@monocle.com.
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How soon can I expect my order?
Delivery of online orders largely depends on the location of the intended delivery. Online orders are dispatched from London every weekday via a UPS service, with the exception of print items (i.e. current and back issues, newspapers). These are dispatched in the UK via Royal Mail and delivered by local postal services.
For UPS deliveries, the following are regional guidelines for delivery times (please note, delivery can be delayed by local customs):
United Kingdom – 2 to 3 days Europe, North America – 3 to 4 days Asia, Australasia and Far East – 3 to 5 days Central & South America, Middle East – 3 to 5 days
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Where does the Monocle online shop deliver to?
Monocle ships worldwide. If you would like to confirm that we ship to a certain locale, please contact our customer service department on +44 (0) 207 725 4330 or at customerservice@monocle.com.
Please note: orders totalling over 300 GBP, for shipment to specific countries will require pre-approved credit card verification before the order is fully processed. A member of our customer service team will contact you directly.
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How do I arrange an exchange or refund?
Please contact our customer service department on +44 (0) 207 725 4330 or at customerservice@monocle.com.
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Does Monocle ship to P.O. Boxes?
We are not able to ship orders placed online to P.O. Boxes, as they require a signature upon delivery. However we are able to deliver subscriptions to P.O. Boxes.
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What payment methods do you accept?
The Monocle online shop accepts Visa, MasterCard and American Express.
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Question not answered?
Contact our customer service department on +44 (0) 207 725 4330 or at customerservice@monocle.com and they will be delighted to assist.