What should I do if I do not receive an issue?
Please contact our subscriptions department on +44 (0) 207 725 4330 or at email@example.com.
How many issues will I receive?
Monocle magazine publishes 10 issues a year, consisting of two double issues (July/August and December/January). During these periods Monocle also publishes two annual newspapers, the Mediterraneo and the Alpino.
The number of issues and newspapers you'll receive will depending on the chosen subscription duration.
What are the benefits of subscribing?
Aside from all issues and newspapers delivered worldwide at no additional cost, only Monocle subscribers have full access to the Monocle Archive online - a resource of fresh reporting in high-quality audio and video, as well as every article ever published in Monocle.
Subscription now includes a 10 per cent discount at The Monocle Shop in London, New York, Hong Kong and Toronto. Annual subscribers receive our exclusive and high-quality Monocle tote bag. In addition to this, the two-year subscription includes our new Accordion organiser.
As a subscriber, you’ll also have access to limited edition product collaborations, both online and in-store, and receive invitation to Monocle events across the globe.
Be among the first to receive the magazine, with subscriber copies dispatched before the issue hits the newsstands.
Please note that subscriptions are non-refundable.
With which issue will my subscription start?
The first issue of a subscription is determined by our publishing schedule. As a result, it will be the first issue published after the date a subscription is ordered.
If you would like to check which particular issue you'll receive, please contact subscriptions team on +44 (0) 207 725 4330 or at firstname.lastname@example.org.
Can Monocle supply a receipt for a subscription?
The order acknowledgement e-mail received when you initially subscribe is the receipt for your subscription. Please note: VAT (value added tax) is not charged on magazines or newspapers in the United Kingdom.
How can I order a gift subscription?
All four Monocle subscription packages are available to purchase as a gift, allowing you to nominate a recipient. Please visit monocle.com/shop/magazine/ where you’ll find these gift options.
To announce a gift subscription you can choose to include a message to accompany the recipient's first copy, in a personalised letter. It will be received in a gift-wrapped envelope, alongside a note outlining their exclusive subscriber benefits.
Will I need to pay import duties?
When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes that are levied once the package reaches the country of destination. Any such additional charges must be borne by you; Monocle has no control over these.
Customs policies vary widely from country to country. Please contact your local customs office for relevant information regarding these.
How do I amend an order?
Please contact our customer service department on +44 (0) 207 725 4330 or at email@example.com.
How soon can I expect my order?
Delivery of online orders largely depends on the location of the intended delivery. Online orders are dispatched from London every weekday via a UPS service, with the exception of our fragrances. These are dispatched in the UK via Royal Mail and delivered by local postal services.
For UPS deliveries, the following are regional guidelines for delivery times (please note, delivery can be delayed by local customs):
United Kingdom – 2 to 3 working days
Europe, North America – 3 to 4 working days
Asia, Australasia and Far East – 3 to 5 working days
Central & South America, Middle East – 3 to 5 working days
Does Monocle charge VAT?
VAT (valued added tax) is not levied on magazines, newspapers and books in the United Kingdom, therefore no such tax is charged on these items regardless of delivery location. This also applies to print subscriptions, including subscription offers.
Monocle is required by law to charge VAT on orders for all other goods despatched to countries within the European Union.
For orders outside of the European Union, we are able to refund VAT charged after all items of your order have been received. To request a refund, please contact our customer service department on +44 (0) 207 725 4330 or at firstname.lastname@example.org.
Please note that once the VAT has been refunded, all items are final sale and cannot be returned or exchanged.
Where does the Monocle online shop deliver?
Monocle ships worldwide. If you would like to confirm that we ship to a certain locale, please contact our customer service department on +44 (0) 207 725 4330 or at email@example.com.
Please note, before orders totalling over 500 GBP are dispatched they may require pre-approved credit card verification. In such instances, a member of our customer service team will contact you directly.
How do I arrange an exchange or refund?
If you are not happy with your purchase, you must let us know within 7 calendar days of receiving it. Please return the item(s) in the shortest possible timeframe, along with your receipt.
All subscriptions and sale or discounted items are strictly non-refundable and only clothing items are exchangeable for sizing related issues.
Returned items must be unused, in a saleable condition and include all original packaging, e.g. clothing tags, et cetera.
We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from original packaging. We are also unable to refund print items, such as magazines and newspapers.
For matters of hygiene, purchases of footwear, shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly.
Before returning an item, please contact our customer service department on +44 (0) 207 725 4330 or at firstname.lastname@example.org, who will advise the best course of action for a swift resolution.
Does Monocle ship to P.O. Boxes?
We are able to deliver subscriptions to P.O. boxes. We are not, however, able to ship to P.O. boxes product orders placed online as they require a signature upon delivery.
Question not answered?
Contact our customer service department on +44 (0) 207 725 4330 or at email@example.com and they will be happy to assist.
What payment methods do you accept?
The Monocle online shop accepts payment from the following card types: Visa, MasterCard, American Express, Diners Club and JCB.
At this time we are unable to accept cheques or other payment services, such as PayPal.