In the developed world, the service industry is a fast-growing driver of the economy, so it pays to have well-trained, highly skilled staff. While the MBA can boost your credentials in the business arena, Monocle asks…
With a careful eye for detail, Icelandair has helped tourism overtake fishing as Iceland’s key industry and promote the country as different and dynamic.
From tailor-made coffee to a well-known British supermarket brand, these examples of good retail and service go further than the average store, thanks to bold ambition, piece-by-piece quality and a passion for pleasing…
The world (yes, even the bits you know) is odder, quirkier and more downright bizarre than you might imagine. Come with us on a journey to discover where the emperor rules the calendar, Hush-hush Hannah is a star and the…
Long beholden to industry giants, the luggage sector is now packed with fresh faces poised for market domination. We hear the case for start-ups and meet some of the major players.
We unpack the secrets of the perfect stay, including a Cape Town gem, a surf-tossed Portuguese retreat and a hotel from a famous Japanese brand. First we get a warm welcome in LA.
The six-shop retail space selling high-end perfume alongside Japanese flowers and superlative coffee, all backed up by personal touches and stellar service.
While you’ve been easing into the New Year we’ve been minding the shop – literally. That’s why we think governments left wondering how to stimulate consumer spending should try creating a new merchant class that’s focused…
Countries are busy investing in their tourism industries but this no longer means simply hotels and restaurants. Meet the next generation of maître d’s, waiters and flight attendants who are enrolling in the world’s best…
Countries are busy investing in their tourism industries but this no longer means simply hotels and restaurants. Meet the next generation of maître d’s, waiters and flight attendants who are enrolling in the world’s best…
Whether you’re making for the shore, the slopes or the city, these four dedicated travel shops have enough covetable stock to really stretch your baggage allowance.
What if hotels and restaurants were unable to employ the global workforce that has made them so successful? If you like your flat white with a smile, read on.